Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the OutputX web application and associated services (the “Service”), operated by Lab11 Limited, a company registered in England and Wales (“we”, “us”, “our”).

By registering for an account, subscribing to a plan, or otherwise accessing or using the Service, you agree to be bound by these Terms on behalf of yourself and the organisation you represent. If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between Lab11 Limited and the business entity or individual (“Customer”, “you”, “your”) accessing the Service.

Registered Office: Lab11 Limited 3rd Floor, 86-90 Paul Street London, England, United Kingdom EC2A 4NE

Contact: support@outputx.ai

In these Terms, the following words have the meanings set out below:

• “Account” means the account created by the Customer to access and use the Service.
• “Authorised Users” means the employees, contractors, or agents of the Customer who are permitted to access the Service under the Customer’s subscription.
• “Customer Data” means all data, content, and information submitted to, uploaded to, or generated through the Service by the Customer or its Authorised Users.
• “Documentation” means any user guides, help articles, and technical documentation made available by Lab11 Limited in connection with the Service.
• “Enrichment Data” means business contact information (including email addresses and telephone numbers) sourced via third-party providers including Apollo.io and Enrich.so and made available through the Service.
• “Fees” means the subscription charges payable by the Customer as set out in the Order or on the pricing page at outputx.ai/pricing.
• “Intellectual Property Rights” means all patents, copyrights, trademarks, database rights, trade secrets, and any other intellectual or industrial property rights, whether registered or unregistered.
• “Order” means the subscription order form, online checkout confirmation, or other written agreement between the parties setting out the subscription plan and Fees.
• “Personal Data” has the meaning given in the UK GDPR.
• “Service” means the OutputX SaaS platform for B2B lead generation and sales prospecting, including all features, tools, and integrations made available to the Customer.
• “Subscription Period” means the monthly or annual period for which the Customer has subscribed to the Service, as set out in the Order.
• “UK GDPR” means the UK General Data Protection Regulation as incorporated into UK law by the European Union (Withdrawal) Act 2018.

3.1 Provision of Service

Lab11 Limited will make the Service available to the Customer during the Subscription Period in accordance with these Terms. We will use commercially reasonable endeavours to maintain the availability of the Service but do not guarantee uninterrupted or error-free access.

3.2 Modifications

We reserve the right to modify, update, or discontinue features of the Service at any time, provided that we will give reasonable notice of any material changes that adversely affect the Customer’s use of the Service.

3.3 Support

We will provide reasonable technical support via email at support@outputx.ai during normal business hours (Monday to Friday, 09:00–17:30 GMT/BST, excluding UK public holidays). Response times will vary depending on the subscription plan.

3.4 Service Level

Whilst we aim to maintain a high level of availability, the Service is provided on an “as is” and “as available” basis. Planned maintenance will be communicated in advance where possible.

4.1 Registration

To access the Service, the Customer must register for an Account and provide accurate, complete, and up-to-date information. The Customer is responsible for maintaining the accuracy of this information.

4.2 Authorised Users

The Customer may permit Authorised Users to access the Service up to the number of seats included in the relevant subscription plan. The Customer must ensure that all Authorised Users comply with these Terms and is liable for any breach of these Terms by its Authorised Users.

4.3 Account Security

The Customer is responsible for maintaining the confidentiality of all Account credentials and for all activity that occurs under the Account. The Customer must notify us immediately at support@outputx.ai if it suspects any unauthorised access to or use of the Account.

4.4 Account Eligibility

The Service is intended for use by businesses and professionals only. By creating an Account, you confirm that you are accessing the Service on behalf of a business entity and that you have the authority to bind that entity to these Terms. The Service is not intended for consumers acting in a personal capacity.

5.1 Subscription Plans

The Service is offered on a subscription basis. Available plans and their respective features and Fees are set out on our pricing page at outputx.ai/pricing. We reserve the right to amend our pricing with reasonable notice (see clause 5.7).

5.2 Subscription Period

Subscriptions are available on a monthly or annual basis, as selected by the Customer at the time of purchase. The Subscription Period begins on the date the Order is confirmed.

5.3 Auto-Renewal

Unless the Customer cancels prior to the end of the current Subscription Period, subscriptions will automatically renew for a further period of the same duration at the then-current applicable rate. We will send a renewal reminder at least 7 days before the renewal date.

5.4 Payment Terms

All Fees are payable in advance. Payment is collected automatically via the Customer’s chosen payment method at the start of each Subscription Period. We use Stripe to process payments securely. All amounts are stated exclusive of VAT unless otherwise specified. VAT will be charged at the applicable rate.

5.5 Failed Payments

If payment fails, we will notify the Customer and attempt to collect payment again. If payment remains outstanding after 7 days, we reserve the right to suspend access to the Service until payment is received.

5.6 Refunds

Fees paid are non-refundable except as expressly set out in these Terms or as required by applicable law. We do not offer pro-rata refunds for unused portions of a Subscription Period, save where we have materially failed to provide the Service.

5.7 Price Changes

We may change the Fees applicable to a subscription plan upon giving not less than 30 days’ written notice prior to the next renewal date. If the Customer does not wish to accept the new Fees, it may cancel its subscription before the renewal date in accordance with clause 11.

5.8 Disputes

Any billing disputes must be raised with us within 30 days of the relevant invoice date by contacting support@outputx.ai. We will investigate disputes in good faith and respond within 10 business days.

6.1 Permitted Use

The Customer may use the Service solely for its own internal business purposes in connection with B2B lead generation and sales prospecting, in accordance with these Terms and all applicable laws.

6.2 Prohibited Use

The Customer must not, and must ensure that its Authorised Users do not:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation, including data protection and privacy laws.
• Use Enrichment Data to contact individuals who have opted out, are registered with the Telephone Preference Service (TPS), or have otherwise indicated they do not wish to be contacted.
• Use Enrichment Data to send unsolicited communications to personal email addresses without prior consent, in breach of the Privacy and Electronic Communications Regulations 2003 (PECR).
• Resell, sublicense, distribute, or otherwise make the Service or Enrichment Data available to any third party without our prior written consent.
• Scrape, extract, or systematically download data from the Service beyond what is permitted by the subscription plan.
• Attempt to gain unauthorised access to any part of the Service, its underlying infrastructure, or the accounts of other customers.
• Introduce any virus, malware, or other harmful code into the Service.
• Use the Service to harass, threaten, or harm any individual.
• Misrepresent your identity or affiliation when using Enrichment Data to contact prospects.
• Use the Service in a manner that could damage, disable, or impair the Service or interfere with other customers’ use of the Service.
• Circumvent any usage limits, access controls, or technical restrictions built into the Service.

6.3 Compliance with Data Protection Law

The Customer is solely responsible for ensuring that its use of the Service and any Enrichment Data complies with all applicable data protection and privacy laws, including UK GDPR, the Data Protection Act 2018, and PECR. This includes, without limitation:

• Conducting and documenting a Legitimate Interests Assessment (LIA) where relying on legitimate interests as a lawful basis.
• Providing appropriate privacy notices to individuals at the point of first contact.
• Honouring opt-out and erasure requests promptly.
• Screening telephone numbers against the TPS register before making outbound calls.

Lab11 Limited shall not be liable for any failure by the Customer to comply with applicable data protection law in connection with its use of Enrichment Data.

6.4 Monitoring

We reserve the right, but are not obliged, to monitor use of the Service to ensure compliance with these Terms. We may suspend or terminate access to the Service if we reasonably believe a breach of clause 6.2 or 6.3 has occurred.

7.1 Source and Nature

The Service incorporates Enrichment Data sourced from Apollo.io and Enrich.so. This data comprises professionally-focused contact information compiled from publicly available sources and professional networks.

7.2 Accuracy

Whilst we take reasonable steps to work with reputable data providers, we do not warrant the accuracy, completeness, or currency of any Enrichment Data. The Customer acknowledges that contact data may be out of date or inaccurate and should exercise its own judgement and verification.

7.3 Licence to Use

Subject to these Terms and the Customer’s compliance with applicable law, we grant the Customer a limited, non-exclusive, non-transferable licence to use Enrichment Data solely for the purposes of legitimate B2B outreach during the Subscription Period.

7.4 Restrictions

The Customer must not:

• Retain Enrichment Data beyond what is necessary for the purpose for which it was obtained.
• Share, sell, or transfer Enrichment Data to any third party.
• Use Enrichment Data for any purpose other than legitimate B2B outreach.
• Use Enrichment Data to build or augment a competing database or product.

7.5 Usage Limits

Enrichment Data is subject to usage limits as set out in the Customer’s subscription plan. We reserve the right to enforce these limits technically and to charge for overages in accordance with the applicable plan terms.

8.1 Our IP

The Service, including all software, algorithms, designs, databases, content, and Documentation, is owned by or licensed to Lab11 Limited and is protected by Intellectual Property Rights. Nothing in these Terms transfers any ownership of our Intellectual Property Rights to the Customer.

8.2 Licence to Customer

Subject to payment of Fees and compliance with these Terms, we grant the Customer a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the Subscription Period for its internal business purposes.

8.3 Customer Data

The Customer retains ownership of all Customer Data. By uploading or submitting Customer Data to the Service, the Customer grants us a limited licence to process that data solely to provide and improve the Service.

8.4 Feedback

If the Customer provides feedback, suggestions, or ideas regarding the Service, we may use such feedback freely and without obligation or compensation to the Customer.

8.5 Restrictions

The Customer must not copy, modify, reverse engineer, decompile, disassemble, or create derivative works from any part of the Service, or attempt to extract the source code of any software forming part of the Service.

9.1 Obligations

Each party may receive Confidential Information from the other in connection with these Terms. Each party agrees to keep the other’s Confidential Information confidential and not to use it except for the purposes of performing its obligations under these Terms.

9.2 Exceptions

The obligations in clause 9.1 do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided that the disclosing party gives the other reasonable prior notice where lawfully permitted to do so.

9.3 Duration

Confidentiality obligations survive termination of these Terms for a period of 3 years.

10.1 Independent Controllers

To the extent that the Customer processes Personal Data sourced via the Service (including Enrichment Data), each party acts as an independent data controller in respect of its own processing activities. Each party is individually responsible for its own compliance with applicable data protection law.

10.2 Our Privacy Policy

Our collection and use of Personal Data in connection with the Service is governed by our Privacy Policy, available at outputx.ai/privacy. By using the Service, the Customer acknowledges and agrees to our Privacy Policy.

10.3 Customer’s Obligations

The Customer warrants that it has and will maintain a valid lawful basis for processing any Personal Data obtained through or in connection with the Service, and that its use of Enrichment Data complies with all applicable data protection law. The Customer shall indemnify Lab11 Limited against any losses, fines, or penalties arising from the Customer’s failure to comply with this clause.

10.4 Data Processing Agreement

Where Lab11 Limited processes Personal Data on behalf of the Customer as a data processor (for example, where Customer Data includes Personal Data), the parties shall enter into a Data Processing Agreement on request. Please contact support@outputx.ai to request a DPA.

11.1 Term

These Terms commence on the date the Customer creates an Account and continue until the subscription is cancelled or terminated in accordance with this clause.

11.2 Cancellation by Customer

The Customer may cancel its subscription at any time by notifying us via the Account settings or by emailing support@outputx.ai. Cancellation will take effect at the end of the current Subscription Period. The Customer will retain access to the Service until that date. No refunds will be issued for the remainder of the Subscription Period.

11.3 Termination for Cause

Either party may terminate these Terms with immediate effect upon written notice if:

• The other party commits a material breach of these Terms and (where the breach is capable of remedy) fails to remedy it within 14 days of written notice; or
• The other party becomes insolvent, enters administration, liquidation, or receivership, or makes any arrangement with its creditors.

11.4 Termination by Us

We may suspend or terminate the Customer’s access to the Service immediately if:

• The Customer breaches clause 6 (Acceptable Use);
• We reasonably suspect fraudulent, abusive, or unlawful activity; or
• We are required to do so by law or regulatory authority.

11.5 Effect of Termination

Upon termination or expiry of these Terms:

• All licences granted under these Terms will cease immediately.
• The Customer must cease all use of the Service and Enrichment Data.
• Each party must return or securely destroy the other’s Confidential Information.
• The Customer may request an export of its Customer Data within 30 days of termination, after which we may delete it.
• Any accrued payment obligations shall survive termination.

12.1 Our Warranties

We warrant that:

• We have the right to grant the licences set out in these Terms.
• We will provide the Service with reasonable skill and care.
• We will implement appropriate security measures to protect the Service and Customer Data.

12.2 Customer Warranties

The Customer warrants that:

• It has full authority to enter into these Terms.
• Its use of the Service will comply with all applicable laws and regulations, including data protection law.
• All information provided to us in connection with the Service is accurate and complete.

12.3 Disclaimer

Save as expressly set out in these Terms, the Service is provided “as is” without warranty of any kind. We do not warrant that: (a) the Service will be uninterrupted, error-free, or secure; (b) Enrichment Data will be accurate, complete, or up to date; or (c) the Service will meet the Customer’s specific requirements. All implied warranties, conditions, and representations are excluded to the fullest extent permitted by law.

13.1 Exclusion of Consequential Loss

Neither party shall be liable to the other for any: (a) loss of profits; (b) loss of revenue; (c) loss of business or contracts; (d) loss of anticipated savings; (e) loss of data; (f) loss of goodwill; or (g) indirect or consequential losses, in each case howsoever arising, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if advised of the possibility of such losses.

13.2 Cap on Liability

Subject to clause 13.3, our total aggregate liability to the Customer in connection with these Terms, whether in contract, tort, breach of statutory duty, or otherwise, shall not exceed the total Fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim.

13.3 Uncapped Liability

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be limited or excluded by applicable law.

13.4 Mitigation

Each party has a duty to take reasonable steps to mitigate any loss it suffers.

The Customer shall indemnify, defend, and hold harmless Lab11 Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, fines, penalties, and expenses (including reasonable legal fees) arising out of or in connection with:

• The Customer’s breach of these Terms;
• The Customer’s misuse of the Service or Enrichment Data;
• The Customer’s failure to comply with applicable data protection law, including PECR; or
• Any third-party claim arising from the Customer’s outreach activities using Enrichment Data.

Neither party shall be in breach of these Terms or liable for any delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including acts of God, pandemic, natural disaster, war, civil unrest, government action, or failure of third-party telecommunications or infrastructure. The affected party shall notify the other as soon as reasonably practicable and shall use reasonable endeavours to resume performance as quickly as possible.

The Service integrates with or relies upon third-party services, including Apollo.io and Enrich.so (data enrichment), Stripe (payments), and others. We are not responsible for the availability, accuracy, or conduct of third-party services. Use of third-party services may be subject to separate terms and privacy policies, which the Customer is responsible for reviewing.

We may update these Terms from time to time. Where changes are material, we will notify the Customer by email or via a notice within the Service at least 30 days before the changes take effect. The Customer’s continued use of the Service after the effective date of any revised Terms constitutes acceptance of the updated Terms. If the Customer does not wish to accept revised Terms, it may cancel its subscription before the changes take effect.

18.1 Entire Agreement

These Terms, together with the Order and our Privacy Policy, constitute the entire agreement between the parties in relation to the subject matter hereof and supersede all prior agreements, representations, and understandings.

18.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 Waiver

No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

18.4 Assignment

The Customer may not assign, transfer, or subcontract any of its rights or obligations under these Terms without our prior written consent. We may assign these Terms or any of our rights and obligations hereunder to any group company or in connection with a merger, acquisition, or sale of assets, upon written notice to the Customer.

18.5 Notices

Any notices under these Terms must be in writing and sent by email to support@outputx.ai (in the case of notices to us) or to the email address associated with the Customer’s Account. Notices are deemed received on the next business day following transmission.

18.6 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

18.7 Rights of Third Parties

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

19.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

19.2 Jurisdiction

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

19.3 Dispute Resolution

Before initiating legal proceedings, the parties agree to use reasonable endeavours to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved within 30 days of written notice, either party may pursue its legal remedies.

For any questions regarding these Terms, please contact:

Legal: support@outputx.ai Billing: support@outputx.ai Support: support@outputx.ai Post: Lab11 Limited, 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE